Industrial · Enterprise Workflow
Baker Hughes
Turning fragmented industrial workflows into a reusable, responsive product surface.
- Role
- Senior UX Designer
- Timeframe
- 6–8 Months
- Domain
- Industrial
- Tools
- Figma · Miro · Jira
What we were up against.
Field engineers navigated 5+ tools to complete a single inspection workflow — each with its own IA, onboarding, and device constraints.
"Baker Hughes teams were scaling digital operations across geographies and devices, but the product surface hadn't kept up."
Grounding insight from discovery — the sentence that shaped every design decision.
Six lenses on the same problem.
A thinking model I bring to every project — six disciplines used as lenses, not metaphors.
Reviewed a decade of industrial software to see why field tools splinter faster than they converge.
Followed engineers across rigs, plants, and offices to design for hand, glove, and desk.
Balanced information density against motion and glare in real field conditions.
Distilled 5+ tools into 12 reusable workflow patterns other teams could compose from.
Studied team adoption behaviour to design onboarding that meets engineers where they are.
Tracked reuse, pattern coverage, and onboarding time as leading indicators of scale.
From operational complexity to data-driven industrial experiences.
- 01
Problem Framing
Understanding business goals, operational challenges, and the needs of field engineers and enterprise users.
- 02
Research & Insights
Conducting stakeholder interviews, analyzing workflows, and identifying inefficiencies in existing processes.
- 03
Experience Strategy
Defining user journeys, information architecture, and task flows for complex industrial scenarios.
- 04
Concept & Wireframing
Exploring low-fidelity solutions and validating high-impact workflows and critical user journeys.
- 05
System & Interaction Design
Designing scalable interfaces using reusable patterns, data visualizations, and design system principles.
- 06
Validation & Iteration
Testing prototypes with stakeholders, refining interactions, and incorporating feedback to improve usability.
- 07
Final Solution & Business Impact
Delivering a streamlined enterprise experience that enhanced operational efficiency, decision-making, and user productivity.
Situation
Baker Hughes teams were scaling digital operations across geographies and devices, but the product surface hadn't kept up.
Task
Unify workflows, ship a responsive experience, and build patterns other product teams could reuse.
Action
Mapped end-to-end operator journeys, defined 12 reusable workflow patterns, redesigned onboarding, and drove responsive breakpoints across core modules.
Result
Delivered a responsive workflow library adopted by adjacent teams, cutting duplicated design work and shortening onboarding.
Selected surfaces.
Outcomes, honestly labelled.
Reusable workflow patterns
Onboarding time
Responsive coverage
What I'll carry into the next project.
- 01
Enterprise responsive isn't a viewport problem — it's a workflow problem.
- 02
Patterns beat pages. Ship the pattern, then the page.
- 03
Onboarding is the fastest ROI in enterprise UX.
Interested in working together?
Selective full-time, consulting, and advisory work in enterprise SaaS, healthcare, mobility, and AI.
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